Employment Records - Enamul Haque ( ServiceNow)
My most updated employment records are on my LinkedIn profile.
My ServiceNow expertise as a ServiceNow Value Catalyst is described here.
With over 15 years of hands-on experience, I'm a seasoned ServiceNow professional dedicated to fueling business growth and maximising return on investment. I specialise in transforming complex challenges into tangible results, leveraging the full potential of ServiceNow to streamline operations, enhance customer experiences, and drive innovation. My proven track record includes securing multi-million euro contracts, improving product adoption by 40%, and enhancing operational efficiency by 30% for clients across diverse industries.
As a ServiceNow Value Catalyst, I'm deeply passionate about aligning ServiceNow solutions with your unique business objectives. Whether you're looking to optimise existing processes, implement new modules, or embark on a full-scale digital transformation, I can guide you towards achieving measurable results and unlocking the true value of your ServiceNow investment.
A dedicated thought leader in the ServiceNow space, I actively share my expertise through various avenues. I've authored books on diverse topics such as Enterprise Service Management (ESM), Data Science, Cloud Service Management, Cloud Computing, Artificial Intelligence, and the Internet of Things (IoT). I've also had the privilege of guest lecturing at Coventry University London Campus and West Minster College, and I was a keynote speaker at the ServiceNow K23 conference. Additionally, I share my knowledge as a Udemy instructor, where I've taught over 1,100 students and maintained a 4.8 rating.
Click here to see all my thought leadership articles on ServiceNow
ServiceNow Resources
In this section, you'll find a wealth of thought-provoking articles, tips, and tricks on ServiceNow, covering a wide range of topics, from mastering sales to understanding the latest features and releases. These resources are designed to help you navigate the complexities of ServiceNow, optimise your implementations, and stay ahead of the curve in this ever-evolving platform. Whether you're a seasoned pro or just starting your ServiceNow journey, you'll find valuable insights and practical advice to enhance your knowledge and skills.
I offer a comprehensive range of ServiceNow expertise:
ServiceNow Strategic Planning and Implementation
Developing and executing comprehensive ServiceNow strategies aligned with business objectives, creating roadmaps for adoption and expansion, and establishing ServiceNow Practices and Centers of Excellence (CoEs) to maximise the value of ServiceNow investments.
ServiceNow Solution Design and Customisation
Architecting and designing tailored ServiceNow solutions across various domains (ITSM, ITOM, HR, Customer Service, S2P, SO, etc.), integrating ServiceNow with other enterprise systems, and customising the platform to meet specific business needs.
ServiceNow Technical Expertise
ServiceNow Sales and Go-to-Market
Deep technical proficiency across various ServiceNow modules, including ITSM, ITOM, SAM, HAM, CSM, FSM, HRSD, and more. Experience with Now Intelligence (PA, AI Search, GenAI, NLU, VA) and Security & Compliance (IRM).
ServiceNow Sales and Go-to-Market
ServiceNow Solution Innovation and Optimisation
ServiceNow Sales and Go-to-Market
Developing and executing effective go-to-market strategies for ServiceNow solutions, building and leading high-performing sales teams, and creating compelling value propositions and sales enablement materials.
Digital Transformation and Innovation
ServiceNow Solution Innovation and Optimisation
ServiceNow Solution Innovation and Optimisation
Guiding organisations through their digital transformation journeys using ServiceNow as a key enabler, leveraging emerging technologies like AI and machine learning to enhance ServiceNow capabilities, and staying ahead of the curve on ServiceNow's latest features and releases.
ServiceNow Solution Innovation and Optimisation
ServiceNow Solution Innovation and Optimisation
ServiceNow Solution Innovation and Optimisation
Crafting innovative, customised solutions leveraging a deep understanding of ServiceNow's modular platform. Combining bespoke configurations, workflows, and accelerators to design and implement solutions that optimize investments, expedite implementation timelines, and deliver tangible business value. Ensuring the ServiceNow platform is fine-tuned to align with unique organisational objectives and requirements.