Bayer - Transform the current IT landscape to Next Generation IT (Germany)
February 2020 – Present
- Leading Bayer Digital Transformation integrations from Capgemini Cloud Platform perspective (Infrastructure Solutions) - Public Cloud - Azure, AWS and Google Cloud
- Mobilising the Cloud Operations team (Monitoring, Storage, Networking, Security, Backup)
- Designing the hybrid cloud operating model ensuring integrations with all relevant stakeholders and suppliers
- Designing process automation, reskilling and establishing operational excellent (AI Operations, Workload Migration, Intelligent Catalogue)
- Leading compliance and regularity requirement related procedures development
- ServiceNow configuration and Cloud Process development
Chanel - IT Operational Maturity/Capability assessment (London, UK)
October 2019 – January 2020
Accomplishments
Assessment completed based on agreed objectives:
- Optimisation of IT support costs: Provide the right support and the right resourcing levels
- Process Compliance: Improve maturity and compliance to standards (e.g. Service, Security, Infrastructure, Architecture)
- Governance and visibility: Provide the right level of governance and oversight: Operational Service Delivery Project Management, Issue and Risk Management, Escalation Management, Executive oversight…
- Digital Transformation: Identify steps toward Digital Transformation: Cloud, Managed Services, Automation, Operational Excellence…
Capgemini – Cloud Management Portal Development (London, UK)
September 2019 - December 2020
Accomplishments
- Designing Support Model of Capgemini Cloud Platform (CCP) Management System
- CCP Unity Portal Operations Framework development
- Assist with the integrations with other integrated tools
- Develop CCP Unity Portal Security Incident Management Framework
Capgemini - NextGen Private Cloud Service Development (London, UK)
June 2019 – October 2019
Accomplishments
- Develop OpsModel (Technology, Process, People, Governance)
- Delivery Method – Development of Capacity on Demand
- Connectivity & Integration to Capgemini Cloud Platform
Heathrow Airport Cloud Operating Model Development (London, UK)
Mar 2019 – June 2019
Accomplishments
- Development of Hybrid Cloud Target Operating Model
- Cloud Service Management framework
- Cloud Governance
- Governance life-cycle
- Hybrid support model and framework
- Hybrid operating framework
- Hybrid cloud service management framework
- Hybrid Service delivery coordination
Capgemini Cloud Platform Target Operating Model (London, UK)
Oct 2018 – Feb 2019
Accomplishments
- Development of the Cloud Target Operating Model for Capgemini
- Capgemini Cloud Platform Engagements
- Customer On-Boarding Process (Service Introduction)
- Hybrid Cloud Operating Framework
- Hybrid Cloud Service Management framework
- Hybrid Cloud Operations Support Model
- Hybrid Cloud Service Delivery Management
Direct Line (DLG) - Hybrid Cloud Operating Framework (London, UK)
Aug 2018 – Sep 2018
Accomplishments
- Development of DLG hybrid cloud service operating framework
Länsförsäkringar Phase 2 SIAM implementation Project (Stockholm, Sweden)
Mar 2018 – Aug 2018
Accomplishments
- Service Integration Management (SIAM) Audit
- Service Improvement Plans (SIPs) based on the audit findings
- The key objective of this audit was to validate various aspects like People, Process, Tool, Supplier Eco-system, Supplier Governance and SLAs from LFAB MSI operate perspective as well as the current status of the MSI operate function in terms of adherence to contractual commitments and SOW. The audit mainly focused on below key areas:
- Operational Adherence
- Process Adherence
- Integration Adherence
- ITSM Tool (ServiceNow)
- Documentations, Reporting and KPIs
While the audit focused on people, process and technology, the key focus areas were as per below:
- Audit adherence of key operational processes - Incident, Problem, Change & Release
- Auditing for process efficiency, inter-process connects points
- Suppliers using the same Process & Tools
- Process adherence to check the on-ground adaption.
- Validate the accuracy and currency of the data and records
- SIAM Governance and its accuracy
- Documentation and its storage
- Processes audited are in below table
Rockwell Automation (Chicago, USA)
June 2018 – August 2018
SIAM Deployment kick-off and initialisation
Techem SIAM transformation Project (Frankfurt, Germany)
Oct 2017 – Apr 2018
Accomplishments
- SIAM transformation lead for Multi-supplier Integration (MSI) implementation across key partners and numerous suppliers.
- The solution comprises of an optimised, integrated process set with built-in governance, controls, escalation paths, rich reporting to encompass contractual service levels, KPIs, and supplier scorecards based around ServiceNow
- Owned transformation from project initiation to design, build, train and hypercare post-go-live
- Streamlining operations delivery for the existing pre-transformation multi-supplier team.
Cadent Gas Service Integration and Management (SIAM) build project (Coventry, UK)
Dec 2017 – Mar 2018
Accomplishments
- SIAM transformation lead for Multi-supplier Integration (MSI) implementation across key partners and numerous suppliers.
- The solution comprises of an optimised, integrated process set with built-in governance, controls, escalation paths, rich reporting to encompass contractual service levels, KPIs, and supplier scorecards based around ServiceNow
- Owned transformation from project initiation to design, build, train and hypercare post-go-live
- Streamlining operations delivery for the existing pre-transformation multi-supplier team.
Britvic - Service Desk Transition (London, UK)
- Service Desk transition planning, cut-over planning, supplier integration planning, governance and reporting
SIAM Implementation for SC Johnson (Chicago, USA)
Nov 2016 – Mar 2017
Accomplishments
- Service Integration and Management (SIAM) implementation for SC Johnson.
- Starting from the assessment to functional design of SIAM LITE model.
- In 3 key focus areas such as SIAM operational governance implementation for SIAM to function with various suppliers onboarded under SIAM model.
- Orchestration of Critical outages by the SIAM function and bundled CSI initiatives for different ITSM processes such as Incident Management, Change Management, Problem Management and Knowledge Management to bring operational efficiency and effectiveness.
BC Hydro - Service Integrations & Multi-Supplier Management (Canada)
Oct 2016 – Dec 2016
Accomplishments
- RFP preparation
- ServiceNow transition planning
Terex Multi Supplier Integration Project (Belfast, Northern Ireland)
Oct 2016 – Nov 2016
Accomplishments
- Pre-Sales solution defence
- RFP development
- SIAM Solution development
Estee Lauder Companies (ELC) SIAM build and acting regional SIAM Lead ( UK& EMEA) - New York, USA and London ,UK
Oct 2015 – Oct 2016
Accomplishments
- Ensure consistent delivery of end-to-end services through effective governance and process adherence across all service providers;
- Maintain ownership of all in-scope ITSM processes and tools and ensure timely fine-tuning of the processes and tools;
- Ensure that services are delivered to the required quality and (regulatory) compliance standards;
- Drive and operate IT governance on behalf of ELC IT management;
- Resolve operational disputes between service providers;
- Escalate potential issues and risks to ELC's IT leadership promptly;
- Translate business requirements into IT specifications and communicate capacity requirements to individual service providers;
- Sensitise ELC leadership on innovation & upcoming technologies and value they bring to ELC IT;
- Enable smooth onboarding and offboarding of service providers within ELC IT landscape;
- Track and Report on continual service improvement initiatives taken up by various service providers.
IT Service Integration and Management for Alstom Transport (Paris, France)
Jun 2015 – Sep 2015
Accomplishments
- Enable Service Integration across multiple delivery organisations, spread globally by a Single Process, Single tool approach
- Define ITSM Solution Architecture
- Process Design and Optimisation for Access and Identity Management, Knowledge Management, Problem Management and Supplier Management
- Optimise Service Transition processes
Dixons Carphone - Service Integration & Management (London, UK)
Jun 2015 – Jul 2015
Accomplishments
- Leveraging Existing CA Service Desk of Dixons and Re-Engineered to bring in the best practices of ITIL V3.
- Bringing in the HCL Service Now GBP for unified ITSM and Process for DCG.
Search driven Self Help for end-users (Nokia) (Hampshire, UK)
Jan 2013 – May 2013
Accomplishments
- Integration of various Knowledge Management systems ok Nokia, in Search User Interface level to provide seamless Knowledge retrieval experience for tens of thousands end users.
- Technologies: SharePoint Web Services, SharePoint REST, Autonomy Enterprise Search, JSONP, JavaScript, JQuery, CSS
ITSM platform upgrade project (BMC Remedy to ServiceNow) (Camberly, UK)
November 2012 – February 2013
UCQI (User Care Quality improvement) - Nokia (Helsinki, Finland)
Feb 2012 – May 2012
Accomplishments
- User care quality improvement (UCQI) and multi-supplier integration (HCL, Accenture, TCS)
Other creators
Knowledge Management in HR & HR Self Help (Nokia) (Helsinki, Finland)
Jan 2011 – Sep 2011
Nokia IT End User Capability Model (IT Marketing Direct Channel project) (Helsinki, Finland)
Jan 2010 – Jun 2010
IT Self Help implementation (Helsinki, Finland)
May 2009 – Oct 2009
System Criticality management (Helsinki, Finland)
Jul 2007
Definition of IT system criticality (Helsinki, Finland)
Governance of system criticality management within Nokia Technology Management
Nokia IT internal tool rationalisation project (Helsinki, Finland)
Apr 2007 – Jun 2007
Application Rationalisation project (Helsinki, Finland)
Aug 2006 – Dec 2006
IT Demand Supply planning (DSP) project (Helsinki, Finland)
Apr 2006 – Oct 2006
New business development for Nokia though the Choices leadership program (Helsinki, Finland)
Sep 2005 – Mar 2006
User care efficiency program (Helsinki, Finland)
Aug 2004 – Mar 2005
IM Service portfolio management Development (Helsinki, Finland)
Oct 2003 – Sep 2004
Definition and development of IM Service portfolio management process (Helsinki, Finland)
Oct 2003 – Sep 2004
Master Planning System (MPS) creation project (Helsinki, Finland)
Aug 2004 – Sep 2004
Production Planning & Control (PPC) Development for Nokia IT (Helsinki, Finland)
Jul 2004 – Sep 2004
Planning, developing & implementing Production Planning & Control (PPC) (Helsinki, Finland)
Jul 2004 – Sep 2004
IM service definition development (Helsinki, Finland)
May 2002 – Sep 2003
Delivery preparation development (Helsinki, Finland)
Sep 2001 – Mar 2002
Strategic Account Management (SAM) System Development
Jun 2001 – Dec 2001
Nokia Global Support Concept development
Jan 2000 – Mar 2001
Nokia Mobile Phone CRM development project on Siebel platform (Helsinki, Finland)
Jan 2000 – Aug 2000
Nokia logistics tracker project
May 2000 – Aug 2000
On-line press accreditation system development for ITU – Telecom Unit (Geneva, Switzerland)
Apr 1999 – Jul 1999
Refugee registration system (RICS) development for UNHCR (Geneva, Switzerland)
Jul 1994 – Feb 1995
HR Roster database development for emergency resourcing for refugee crisis management (Geneva, Switzerland)
Apr 1993 – Mar 1994