ITSM
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Finding Junior ServiceNow Developer Jobs in the UK
Finding Junior ServiceNow Developer Jobs in the UK: A Comprehensive Guide
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AIISM: Revolutionising IT Service Management with AI
If you’re as excited about the future of IT as I am, you’re in for a treat. We’re diving into Artificial Intelligence Integrated Service Management (AIISM), a game-changer transforming traditional IT Service Management (…
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ServiceNow Gets Smarter with NOW Assist
Generative AI-powered, ServiceNow’s NOW Assist is a powerful AI suite that transcends departmental boundaries. Unlike traditional ServiceNow AI/ML functionalities like classification and clustering, NOW Assist leverages …
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Why and How to Become a ServiceNow Master Architect
Why and How to Become a ServiceNow Master Architect – A complete roadmap
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Master the Art of ServiceNow Sales
Mastering the Art of ServiceNow Sales: A Guide to Negotiating Success
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SIAM 2025: Navigating the New Era of Service Excellence
So far this year, starting from January 2023, my adventure in thought leadership has taken me through a colourful mix of fields. I’ve gotten into the thick of it with insurance companies, brainstormed with pharma whizzes…
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Ten Ways ServiceNow can help with Intelligent Automation
Intelligent automation rapidly transforms the IT service management (ITSM) industry, enabling organisations to streamline IT operations and deliver better customer service. ServiceNow, a leading ITSM provider, offers a r…
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Five Ways to Modernise IT Service Management
IT service management (ITSM) is a critical component of modern businesses, ensuring that IT services are delivered efficiently and effectively to meet customers’ needs. However, traditional ITSM processes can be cumberso…
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Reducing the Cost of Downtime with Digital Twin
Lost time and money may add up quickly when a system goes down. In a recent study, Gartner found that the average cost of downtime is over $5,600 per minute, with some companies estimating expenses as high as $540,000 pe…
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ITIL 4 Value Creation and SIAM
Many things changed since 2007 when ITIL v3 was released. Today, as the role of IT in business changes, technologies such as cloud, mobile, IoT, AI, and blockchain are new opportunities to create value and build a compet…