ServiceNow
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ServiceNow Gets Smarter with NOW Assist
Generative AI-powered, ServiceNow’s NOW Assist is a powerful AI suite that transcends departmental boundaries. Unlike traditional ServiceNow AI/ML functionalities like classification and clustering, NOW Assist leverages …
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Using Data for a Winning Go-To-Market Strategy
Recently, I embarked on a deep dive into modernising Go-To-Market (GTM) strategies, culminating in a white paper focused on ServiceNow solutions. It wasn’t solely about a specific product but a broader question: how can …
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10 Modern Ways to Manage Customer Expectations
I’ve been on a transformative journey for the past few months, sitting at the wheel of multiple projects. From procurement management to customer service, digital operations to platform innovation, my endeavours have aim…
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Why and How to Become a ServiceNow Master Architect
Why and How to Become a ServiceNow Master Architect – A complete roadmap
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Master the Art of ServiceNow Sales
Mastering the Art of ServiceNow Sales: A Guide to Negotiating Success
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SIAM 2025: Navigating the New Era of Service Excellence
So far this year, starting from January 2023, my adventure in thought leadership has taken me through a colourful mix of fields. I’ve gotten into the thick of it with insurance companies, brainstormed with pharma whizzes…
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The Top 10 Features of the ServiceNow Vancouver Release
The Top 10 Features of the ServiceNow Vancouver Release in September 2023
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12 Ways ServiceNow Can Help to Automate and Optimise Cloud
12 Ways ServiceNow Can Help to Automate and Optimise Cloud Resource Provisioning and Scaling
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Application of Data Science in ServiceNow
In the digitised world, businesses are finding innovative ways to utilise data. Data is abundant, and processing power is at an all-time high. This has facilitated the practical application of machine learning and natura…