SIAM
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SIAM 2025: Navigating the New Era of Service Excellence
So far this year, starting from January 2023, my adventure in thought leadership has taken me through a colourful mix of fields. I’ve gotten into the thick of it with insurance companies, brainstormed with pharma whizzes…
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ITIL 4 Value Creation and SIAM
Many things changed since 2007 when ITIL v3 was released. Today, as the role of IT in business changes, technologies such as cloud, mobile, IoT, AI, and blockchain are new opportunities to create value and build a compet…