ACL: Access Control List
API: Application Programming Interface
APM: Application Performance Management
ATF: Automated Test Framework
AWS: Amazon Web Services
BCP: Business Continuity Planning
BSM: Business Service Management
CAB: Change Advisory Board
CI: Configuration Item
CM: Change Management
CMDB: Configuration Management Database
CMS: Configuration Management System
CMS: Content Management System
COP: Community of Practice
CSM: Customer Service Management
CTI: Computer Telephony Integration
DC: Data Center
DCM: Data Content Management
DEM: Digital Experience Monitoring
DM: Demand Management
DPA: Dynamic Process Application
DSD: Delivery Services Dashboard
EC: Event Correlation
ECC: Event Collection and Correlation (refers to the ServiceNow Event Management module)
ESI: Enterprise Service Integration
ESS: Employee Self-Service
ETL: Extract, Transform, Load
FP: Functional Points
FSS: Field Service Management
FTP: File Transfer Protocol
GRC: Governance, Risk and Compliance
GWT: Google Web Toolkit
HAM: High Availability Management
HAM: Hardware Asset Management
HR: Human Resources
HRSD: Human Resources Service Delivery
IaaS: Infrastructure as a Service
IAM: Identity and Access Management
IoT: Internet of Things
IRM: Information Risk Management
ITBM: IT Business Management
ITFM: IT Financial Management
ITIL: Information Technology Infrastructure Library
ITOM: IT Operations Management
ITSM: Information Technology Service Management
KB: Knowledge Base
KEDB: Known Error Database
KPI: Key Performance Indicator
LDAP: Lightweight Directory Access Protocol
M2M: Machine-to-Machine
MDM: Mobile Device Management
MIB: Management Information Base
MID: Management, Instrumentation, and Discovery (refers to the ServiceNow Discovery module)
MSS: Manager Self-Service
OLA: Operational Level Agreement
OOB: Out-of-the-box (refers to pre-built functionality in ServiceNow)
PaaS: Platform as a Service
PDI: Personal Data Import
PPM: Project Portfolio Management
PPM: Project Portfolio Management
REST: Representational State Transfer
RITM: Request Item
SaaS: Software as a Service
SACM: Service Asset and Configuration Management
SAM: Software Asset Management
SCCD: Service Center Configuration Database
SCCM: System Center Configuration Manager
SLA: Service Level Agreement
SLA: Service Level Agreement
SLM: Service Level Management
SOAP: Simple Object Access Protocol
SRM: Supplier Relationship Management
SSO: Single Sign-On
UI: User Interface
UI: User Interface
UX: User Experience
VTB: Value-based Test Bed.
VTB: Value-based Test Bed.
WSDL: Web Services Description Language
XSD: XML Schema Definition
ZTI: Zero Touch Installation.