Blockchain-enabled self-sovereign identity can facilitate and secure all your IT service management (ITSM) processes by providing assured, trusted identity and credentials for all configuration items (CIs) throughout their entire lifecycle. The metaverse will enhance the remote work experience by providing a more immersive experience for remote and office workers. And the list continues..
Are we ready for the next level of Enterprise Service Management?
Ready or not, here is my simplified ESM handbook for busy ones with less text, more visuals, and, of course, very less technical jargon.
· High-velocity IT
· IoT and AI in ITSM
· Machine learning in ITSM
· Business disruption and its impact on ESM
· ESM strategy, implementation, framework, operating model, business value creation
· Intelligent ESM with blockchain, metaverse and many more.
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